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Concierge Security
Canada’s Premier Concierge Security Company
Concierge security is one of Canada’s fastest-growing security services, and Blackbird Security’s dedicated team is ready to provide fully customizable concierge security guard services. We understand that a security concierge isn’t your average security professional. They act as a front-of-house visible presence that strikes the perfect balance between welcoming and secure. That’s why our Blackbird Academy training program equips our concierge professionals with the multi-disciplinary training they need to respond to any scenario in their stride.
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The Importance ofConcierge Security
A security concierge is a unique professional who can quickly pivot between a security and hospitality mindset. Alongside a welcoming presence for clients, staff, and residents alike, our concierge security guards control access to your building, offer front-line support, and respond to any query with a smile. They are also trained to provide first aid assistance, uphold your building policies, and act as fire marshals in the event of an evacuation scenario.
Typical Duties
Duties covered under this service
Protection from theft & accidents
Package collection & confirmation
Incident Report writing
Customer service for occupants
Alarm & Fire response
Deployment
WhereConcierge SecurityisBenificial
It’s an old-fashioned view that concierge security guards belong exclusively to residential buildings.In fact, our security concierge staff are suitable for almost any type of business. Whether they’re deployed in a suit and tie or a professional security uniform, our team provides a reassuring welcome and security presence for a wide range of properties:
- Public/Municipal Buildings
- Office Buildings
- Medical Complexes
- Warehouses
- Condo Buildings
- Tourist Attractions
- Sports and Recreation Buildings
- Cultural Locations
- Retail/Mixed-Use Buildings
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What our services entail
Strata/Residential Concierge Security
Suitable for condo buildings, strata’s, gated communities and even guest accommodations, our residential concierge security ensure only residents and their guests are granted access to the building. Thanks to their conflict resolution and customer service training, they are skilled at diffusing common building issues such as noise complaints, parties, or even assisting with package deliveries and moving day.
Office Concierge Services
Our Office Concierge Security staff provide clients and visitors alike with a warm and reassuring welcome. Trained to deliver concierge and security-related services, they’ll enforce your building policies, receive packages, and look after your best interests – all while representing your business in a manner you can trust.
Uniformed Guards
With residential buildings and spaces a constant target for vandalism, loitering and mischief, our uniformed security guards provide an effective visual deterrent and frontline response. Our uniformed guards are security professionals with extensive & advanced training.
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Had the pleasure of hiring Blackbird Security for my industrial portfolio which covers over one million square feet in area. They have been amazing to work with; great communication, detailed reports and always go above and beyond their scope of work to ensure a proper job has been completed. Would recommend this company to property managers who want to ensure first class service to their tenants.
Perry Mahal
Industrial Property Manager, ONNI Group
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I wanted to let you know how happy I am with the current team you have sent to my store. They are doing a great job and have really been on top of things. Please express my gratitude to them as well!
Ken Kimmes
General Manager, MEC
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I am a long time Blackbird client. Their uniform security guards are all very professional, presentable and have great customer service. They do a good job of deterring theft, de-escalating volatile situations and providing greeting and customer service to our patrons while making them and my staff feel safe. Best security company I've used!
Kiran Basran
Store Owner/Operator of Shoppers Drug Mart 2112 in Coquitlam
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Blackbird Security team is efficient at crowd and access control and is extremely competent at writing reports and customer service. Their professionalism and reliability make them a pleasure to work with. I highly recommend Blackbird Security for any security endeavour that they may seek to pursue.
Kendra Kryszak
Manager, Parks and Public Space, City of Vernon
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Blackbird Elite Suit and Tie guards provide the prestigious professional image and great customer service which our business needs. Blackbird is a very reliable company run by people who truly care.
Sophia Koumbis
Director of Blubird Boutique on Alberni Street in Vancouver
Frequently Asked Questions
What services do security companies offer?
At Blackbird Security, we offer a range of security services, such as:
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
- On-site uniform security
- Luxury suit & tie security
- Mobile patrols
- Alarm response
- Access control
- CCTV monitoring
- Event security
- Loss prevention (undercover security)
- Tactical Security
- Concierge/Front Desk Security
- Executive Protection
- Office & Facilities Security
- Government Security
- Parking Enforcement
- Residential Security
These services work in unison to safeguard businesses, people, and assets, offering peace of mind and comprehensive protection.At Blackbird Security, we are industry leaders in providing all of these services. Our expertise ensures tailored security solutions that meet your specific requirements. Browse further to learn more: Blackbird Security Services - Blackbird Security
Can security services be customized?
Many providers offer standard security programs, but Blackbird Security emphasizes a collaborative approach to customization. By considering factors such as your industry, location, size, and specific risks, we work closely with you to design security strategies that fit your needs. This might include adjusting patrol schedules, reporting frequency, or tailoring patrol routes to align with your operations.This is possible through our dedicated Client Services team as well as our in-house Control Centre and Reporting teams. Customization is a fundamental part of how we provide effective and seamless security solutions
Are security providers in Canada regulated?
Yes, most countries and regions (including Canada) have licensing bodies and regulations that govern security providers. Check local laws to ensure your provider complies with these standards.
How do I measure the effectiveness of security measures?
Measuring the effectiveness of security measures involves tracking key performance indicators (KPIs) to evaluate how well systems and personnel are meeting safety and asset protection goals. Start by analyzing incident response times, reductions in theft, vandalism, or shrinkage, and overall resolution rates for reported issues. Comparing pre- and post-implementation data helps demonstrate tangible improvements in safety and loss prevention. Regular audits, surveys, and risk assessment reports can also gauge the reliability and perception of security measures.
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
Key KPIs to track include:
- Incident response times: Faster responses to alarms or emergencies.
- Reduction in theft/vandalism: Compare loss data before and after implementation.
- Patrol compliance: Track patrol frequency and adherence via GPS or logs.
- False alarm rates: Lower rates ensure focus on real threats.
- Client/Employee satisfaction: Gather feedback to measure confidence in security.
- Client services: Dedicated account representative who supports ongoing needs & can adjust strategy as needed
What level of support can I expect from Blackbird Security
We ensure all of our clients have the utmost support for their businesses, and there's a few ways we do this:
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
- Allowing access to our 24/7 Control centre for all clients, which is based out of our head office in Vancouver, BC. Clients can call this centre and have a mobile guard swiftly deployed to their business for any spontaneous incidents that occur. We believe in operating it inhouse to ensure all services are streamlined and optimized for the best communication. Our control canter can be reached at this number for current clients: 1-888-991-2622.
- We have a dedicated client services team which directly communicates with clients on a day-to-day basis. Our client services often perform site check ups and can assist with any issues that arise at your business.
Your peace of mind is our priority. We’re more than a service provider—we’re a partner in protecting your business. With our team working tirelessly to anticipate and resolve challenges, you can focus on running your business with confidence, knowing we’re always here to support you. Together, we build safer environments and stronger partnerships, every step of the way.
Secure Your Operation Today
Talk to our security experts about protecting your facility. We’ll assess your needs and build a plan that works.
Our Business is Protecting Yours.